The quickest way to send us an order is the New order page of your partner portal. You can type an order in a minute, and you always see the full price before anything is placed.
Before you start
- You need a way to pay: a card on file or invoice terms, set on the Billing tab. If your account bills a card and none is saved, the New order page tells you and links to Billing.
- Have your customer's order to hand: your order number, the delivery address, and what they bought.
Step 1: Your order number
Open On Demand → New order and enter Your order number, the number your store gave the order (for example #1203). We use it on the packing slip and you can look the order up by it later. Each order number can only be used once.
Requested by is optional. It is a note for our team, not a guaranteed delivery date.
Step 2: Ship to your customer
Type your customer's details:
- Name (required) and Company (optional).
- Street address: start typing and pick the address from the Google suggestions. City, state and ZIP fill in for you. Add an apartment or suite number in Apt, suite.
- Customer phone (optional): passed to the carrier for delivery only.
- Customer email (optional): we never use it to contact your customer.
We ship to addresses in the United States for now.
Step 3: Products
For each line, choose a SKU from the list (your own SKU shows first, with ours in brackets), enter the Qty, and optionally Your retail price for one piece. Use + Add a line for more products (up to 30 lines).
Your retail price is used only to work out California sales tax on drop shipments; it is never shown to your customer.
Step 4: Review the price
Press Review price. We price the order from your NET list and show:
- each line at your NET price;
- shipping for the order;
- sales tax, only if the address is in a state where we collect it;
- the total.
Nothing has been ordered yet. Use Change the order to fix anything.
Step 5: Place the order
Press Place order. What happens next:
- Card on file: we charge your card when we accept the order. If the card is declined, no order is created.
- Invoice terms: the order is placed and invoiced to your account.
The order appears on your Orders tab with our order number. When it ships, the tracking number appears there too.
Your first orders get an extra check from our team before production, to make sure the label, the packing slip and everything else is right for your brand.
Cancelling
You can cancel from the Orders tab within 24 hours of placing the order, as long as production has not started. See Orders, shipping and tracking.
