Is there a monthly fee?
No. There is no monthly fee and no sign-up fee. You pay for the orders you send us: the NET price of each item, shipping, and sales tax where we must collect it.
Is there a minimum order?
Tees you design have no minimum: one shirt is fine. Some catalog products have a minimum quantity, shown on the product.
How long does production take?
Every product shows its production time in business days, on your Products tab and on every quote. Shipping time is added on top. Each order is made when it comes in.
Where do you ship?
To addresses in the United States, for now.
Will my customer see Promogator?
No. The label shows your business name and phone, and the packing slip shows your name, your logo (if you send us one), your order number and the items, with no prices. We never contact your customers.
Can I use my own SKUs?
Yes. Your own designs get your own SKUs, and you can send orders with your SKU or ours.
Is there a Shopify app?
Not yet. Load your products with the CSV from your Products tab (see Put products on your store), then send orders on the New order page or connect your store to our API.
Can I test without paying?
Yes. Test keys place test orders that are priced like real ones but are never charged, made or shipped. See Test mode and going live.
How do I pay?
With a card on file that we charge when we accept each order (no card surcharge), or on invoice terms if your account is approved for them. See Billing, invoices and sales tax.
Do you charge sales tax?
Only on orders shipped to California, Nevada and Texas, and not in a state where we have approved your resale certificate.
Can I cancel an order?
Yes, within 24 hours of placing it, as long as production has not started: from the Orders tab or with POST /orders/{id}/cancel.
Which files can I upload for a design?
PNG, JPG, SVG, PDF, AI and EPS, up to 20 MB. For a sharp print use about 300 DPI at print size; vector files print sharp at any size. See Design it, sell it.
Who owns my designs?
Your artwork stays private to your account and is used only to make your orders. You confirm that you own or have the rights to everything in a design before it is printed, and our team checks every design for third-party logos and names.
How do I add my logo to packing slips?
Send it to your account manager. We add it to your packing slips.
Who do I contact?
Your account manager: their name, phone and email are on the Overview tab of your partner portal. You can also call (877) 737-8191 or email support@promogator.com.
