How does ordering work at Promogator from start to finish?

The ordering path in plain terms

Ordering custom products follows the same path for most items. You pick the product, set the details, share your artwork, check a proof and pay. Then the order is made and shipped.

You can create a free account or check out as a guest. An account keeps your estimates, proofs and past orders in one place, which makes reorders faster.

What to decide before you start

A few choices shape the rest of the order:

• Product and color. Browse the catalog or use search to describe what you need.
• Quantity. Minimums are set per product, and some items have none. Prices are per unit and drop at higher quantities. The product page shows both live.
• Imprint method. Each product page lists the methods it offers, such as screen printing, embroidery or laser engraving. Setup charges, if any, appear under "Setup & Pricing" on the product page.
• Your date. Your in-hands date is when you need the items delivered. Work backward from it and leave a day of buffer. Production time counts business days and shipping transit is extra.

If you need a firm price before you commit, create an estimate from the product page. It locks in pricing for 30 days and arrives as a PDF by email. You can accept it online with an e-signature, and it then becomes an order.

Artwork and proof

After you order, you upload your logo and choose PMS (Pantone) colors. Vector files such as AI, EPS, SVG or PDF work best. High-resolution PNG, JPG or TIFF files also work. If you only have a sketch or a photo of a business card, the design team can redraw the logo for free.

A designer then builds a digital proof. It shows your logo on the actual product, with the size, placement, colors, imprint method and an order summary. Most proofs arrive within one business day. Revisions are unlimited and free.

Check the proof closely. Once you approve it, errors on the approved proof are not our responsibility. The finished item can also differ slightly from the proof because of material, imprint method and screen colors.

Production, shipping and tracking

Production starts when the proof is approved and the order is paid. Approved business accounts on terms can start right after approval. Most imprint methods take 7 to 10 business days, and embroidery typically takes 10 to 14. Rush options exist if your date is tight, and your rep confirms any surcharge before you approve.

When the order ships, you get a tracking number by email and text. The Real-Time Job Status page in your account also shows proof history, production photos and tracking.

Common mistakes to avoid

• Ordering too close to your event date.
• Sending a low-resolution logo when a vector file exists.
• Approving a proof without checking spelling and colors.
• Forgetting that paid status affects when production begins.

Because products are custom made, an order can't be cancelled or returned once production has started, except for defects or errors on our part. If something arrives damaged, wrong or defective, report it within 7 days of delivery.