Is the online product designer free?
Yes. Designing, previewing effects and saving designs are free, with no software to install. You only pay when you order products.
Do I need an account to use it?
No. Guests can design on any product. To keep a design, either sign in or create a free account (it is saved to My Saved Designs), or click Email me a link and we will send a link to your design that stays valid for 30 days.
Which file types can I upload?
PNG, JPG, SVG, PDF, AI and EPS — up to 20 MB for vector files and 5 MB for images. For the sharpest result use a high-resolution PNG or an SVG with a transparent background.
What is the dashed box on the product?
It is the imprint area mapped for that exact product photo — where the decoration can actually go. Your logo is placed centered inside it; keep your artwork inside the box for the best result.
What is pad printing?
Pad printing transfers ink from an etched plate onto the product with a soft silicone pad, so it prints cleanly on curved surfaces like mugs, pens and stress balls. Each ink color is a separate pass, and colors can be matched to your brand — like Netflix red on a white mug.
What is the laser engraving preview?
On products decorated by laser engraving or etching, See Laser Engraving shows your logo or text as a one-color mark cut into the surface: light on dark coated products, darker on bare steel or wood. It is a visual preview only and does not change your artwork file.
Can I see what embroidery will look like?
Yes. On embroidered apparel, hats and bags click See it stitched for a photo-real stitched preview (a Wilcom TrueView render), including stitch count and Isacord thread colors you can change. See our embroidery guide for the full walkthrough.
Is the preview my final proof?
No. The designer shows an approximate preview so you can decide quickly. After you order, our art team prepares a professional proof and nothing goes into production until you approve it.
My logo has a white box around it. Can I remove it?
Yes. When the designer detects a white background it shows a switch that removes it instantly. For tricky images there is also a Deep removal (AI) option.
Does the designer work on my phone?
Yes. On phones and tablets the canvas sits on top and the tools slide underneath; pinch to zoom and drag to place your logo.
How do I reopen or reorder a saved design?
Signed-in customers find every design in My Saved Designs, where you can open it, add it to the cart, or combine several designs into an estimate or presentation.
Can I put my logo in more than one place?
Yes. When a product offers several imprint locations (for example Front, Back, Left Chest or Sleeve), choose each Location in the designer and place your artwork on each one before you save.
